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Carlton Pools Reviews
Welcome to our reviews page showcasing where real experiences meet honest opinions.
As you navigate through the insights shared by our customers, you'll gain a genuine understanding of what makes Carlton Pools a standout choice for all of your pool needs. For an even greater understanding, be sure to check out our video testimonials.
From the practical to the profound, explore firsthand accounts that showcase the craftsmanship, reliability, and overall satisfaction that define the Carlton Difference.
The pool has been transformed from an old dilapidated one to a beautiful pool which we are very proud of and pleased to swim in and glad Carlton Pools did the work.
Adrian M.
This kind of going above and beyond is what makes your company and the men who work there a very rare and valuable entity in today’s world. All too often, companies put profit before customer service and honesty.
John and Helen
Everyone we’ve dealt with has been extremely accommodating. They show up on time and provide the service required in a professional, efficient manner. And they never leave a mess. Extremely satisfied.
Don C.
Excellent work was performed by Bill Kronberger and Carlton Pools in installing aquaBRIGHT™ into our home pool. The pool area looks completely different and has improved 100%.
Neil E.
The pool looks amazing with the aquaBRIGHT™ and the tile removed. Thank you so much. The installation went pretty well...the installers were great and very clean. Thanks again.
Marcia K.
I have to tell you that the results have far exceeded my expectations of what could and would be done on the pool
John M.
We would recommend Carlton Pools, and particularly you, Bill Kronberger, to any prospective clients. You have unfailingly supported and assisted us through this entire time. You assured us a great outcome and delivered on that promise!
John U.
We would recommend aquaBRIGHT™ and Carlton Pools to whoever asked. I only wish we had learned about aquaBRIGHT™ prior to the two disastrous years of painting, bubbling, and peeling and a very atrocious looking pool.
Tracy E.
The one thing that did stand out above all else was the integrity and honesty that seems to prevail in your company culture.
Helen M.
All I have to say is WOW!! I don’t usually write reviews but the service Carltons provided from meeting with their sales guy Matt to them finishing to the final detail. It only took them 3 months from start to finish! They did an amazing job, very quick and I have to say the best service in communication throughout the whole process. I would say to anybody you’d be crazy not to use them. I interviewed four other pool companies and none of them compared to how professional they were through the whole process
Joe C.
What can I say? Every experience with Carlton Pools has been delightful. They built our pool about five years ago. We were impressed then because it practically transformed our entire backyard from blah to beautiful. This year, we had some renovations done and got a repair done from some accidental damage from a tree branch. They cleared out all the debris, fixed our deck and it's as good as new. Love it!
Monty C.
I would just like to take a moment to say thank you to the wonderful staff at Carlton Pools for getting my pool installed quickly. I never thought that my back yard could be able transformed like the way it was when I saw everything finally done. I highly recommend this company to anyone that needs a new pool in the Warminster area. The professionalism was unbeatable, and I cannot wait to step into my new pool (in a few minutes after I am writing this review)!
Dolly J.
Warminster Store
We have been buying the supplies for our pool at Carlton Pools for a couple of months now and the guys there are always great. They respond all of our questions and are always willing to help. Highly recommended!
Natalia P.
Wonderful staff! Always pleasant to deal with and they never try to sell me stuff I don’t need. Not like some other pool stores. Much appreciated!
Adam J.
I use the retail outlet in Warminster for all my pool supplies and water testing. Good selection and fair pricing.
Denise L.
The guys from Carlton Pools are dependable and reliable. All questions are answered and when there are mechanical issues, I can always get in touch with Carlton Pools for prompt repairs, backwash, and cleaning. Their support and service is unmatched.
Joe M.
This is my go to pool store. They never try to upsell me on things I don't need, and always have fair prices for all the stuff I need.
Will H.
Used to go to Leslie’s but the guys here are way more honest and knowledgeable. They don’t try to sell us unnecessary chemicals
Amanda L.
Doylestown Store
Carlton pool built and designed our pool about 8 years ago. We are Very happy with it. We have all of our water analysis done in Doylestown. They are very knowledgeable and sell you what you. need. They did not try to oversell you on chemicals. Very happy vans satisfied with Carlton pools.
Stacy B.
Been a customer at New Britain location for years. Used Leslie and Anthony & Sylvan in the past but felt like they were there to sell as many chemicals as possible after a water test. Carlton was the first place I’ve been where I feel like I’m being given honest professional advice whether I need chemicals or not. Happy to be assisted by the staff in New Britain.
Anthony B.
I started to go to Carlton Pools in New Britain/Chalfont and will continue to go there for all of my pool needs. The staff there is top notch. I have always had great experiences with Matt, Kayla, Kayleigh and Joel. They are always professional, knowledgeable, friendly and all around great people to do business with. I used to go to a competitor who is the exact opposite. The people at this store care about you and your pool first. I'd recommend them 100%.
Chris P.
Matt & Joel are the best. They go above and beyond to provide honest information on how to keep your pool running smoothly. They even returned my missed phone call to make sure everything was okay. (I’m a rookie pool owner.) Even when they know I’m a rookie, they never take advantage of the situation and ALWAYS have patience dealing with me. Hands down the best pool store in the area.
J C
Great place to get all your chemical needs and more. Love the new location and feel of the store. Management seems to be on point and they actually train employees to be knowledgeable in the products they sell and the situations customers run into. That's pretty awesome considering there are some young staff members. They seem to embrace their job and strive for excellence. Kudos to Team Carlton!!!
James H.
Matt is the manager. He is very knowledgeable in this field. He represents Carlton Pools with professionalism. Also, it appears he never takes a day off. Is there from beginning of the day until closing without any time off that’s true dedication.
Rick and Debbie V.
West Chester Store
I love Carlton pools so much. They help me with my water and make sure that my pool looks so very cool. This is thanks to the West Chester store!
Robert G.
Carlton pool is a great company! All the workers are so informative and nice! The west chester store is super helpful!
Sidney S.
Excellent service and staff! I went to my local West Chester retail store and they have all the supplies I need! The water tests were quick and easy too!
Tara G.
West Chester location has great service and very personable staff. They provide confident answers to any questions I have with my pool maintenance and repairs. Highly recommend!
Judy B.
West Chester store has provided great guidance and help with all my questions and water testing. They are super friendly and have quick service.
Stephen M.
This is our 19th season as first time pool owners - Carlton has been wonderful every step of the way. West Chester store staff - Tyler and Jodie- are especially helpful. Thanks Carlton! Lots of memories made in and by our lovely pool!
Natalie L.
Collegeville Store
We frequent the Collegeville store. The sales team is second to none! Excellent water testing and leading us in the right direction for what chemicals to use. Very professional funny and curtious. I highly recommend
Peter D.
I go to the Pool Store in Collegeville every week to test my pool water. The staff there are very helpful and professional, always willing to provide tips for balancing the pool chemistry etc. Would highly recommend!
N. Tamimi
Four years ago I moved into a house with an inground pool. I had no clue what I was doing. Marty and the other staff members was so polite and help me with all my pool needs. This is the best pool store in the area. One happy customer.
Dante P.
Marty and Dru and the team in Collegeville have done an outstanding job helping me maintain my pool for over 10 yrs
Antonio F.
We use Carlton Pools for all our supply needs and they cannot be more helpful. Marty, Dru, and the team are extremely helpful, responsive, and easy to talk to. I actually look forward to visiting the store.
Eric D.
Marty and Drew at the Collegeville location are always helpful and friendly. They even help me carry my pool supplies to my car. I highly recommend the Collegeville location for all your pool supplies!
Sharon D.
Flemington Store
I use the store in Flemington for purchasing chemicals and periodic water testing. Staff there is friendly and professional - they always make sure that I understand any chemical changes needed and how to apply them. So glad I switched there!!
Doris N.
We have been going to Carlton since 2008 when they were in Branchburg! Mike and team were always extremely helpful and able to help us with pool issues. We followed them to the new location and Andrew and his team have maintained the excellent customer service levels. We highly recommend Andrew and his team for all pool issues!
Mike U.
I’ve tried a couple local places to get my water tested, but this one seems to be the most accurate and the least likely to push unnecessary purchases on me. They provide a professional water test report and I believe them when they tell me I need to adjust my pool water. Their chemicals and pool supplies are also very competitively priced. Highly recommend.
Robert W.
Customer service like no other! Andrew and Mike have always been SO helpful diagnosing what our pool needs for the last several years (we followed them when they moved to Flemington). With their help, we are able to enjoy our clean pool whenever we want!
Kathy G.
I’ve used Carlton pools since they were at their previous location. They have always been super helpful in getting my pool clean and chemicals balanced. When they moved to Flemington I was a bit reluctant to make the longer drive, but after trying other pool stores, they are definitely worth the extra 15 minutes.
Erin B.
Always a great experience at the Flemington store. Great service, knowledgeable staff, and competitive prices for pool chemicals. Thank you.
Ryan L.
Trexlertown Store
Stopped in today to have my pool water tested. Super fast results and gave me what I need to maintain and care for pool. The young man at the register was super quick and knowledgable. He gathered everything up so I didn't have to hunt around and even carried it to the car for me! Wow! Outstanding service! Will be returning to this store!
Kim S.
The Trexlertown Carlton Pools store provides expert diagnosis to pool chemistry issues. The Bioguard products are excellent and produce consistent results. I appreciate their support every Saturday when I bring my water in for testing.
Tyler P.
The current staff at Carlton Pools in Trexlertown is always very helpful. They are patient with my many questions and honest in their advice. I know the maintenance of our pool each summer is made easier by their help. I feel confident in their services.
Kelly E.
Great place to get your pool items , customer service was over and beyond excellent. The man carried my chlorine to my car and answered all my questions . What a nice place to shop.
Lisbeth P.
I visit weekly for water testing for my pool the folks at Carlton pool in Trexlertown help keep the water perfectly crystal clear for swimming all summer long!
Cynthia B.
Seven years with them! They are the finest. Highly highly recommend Carlton Pool’s Trexlertown.
Anni S.
Toms River Store
Went to Toms River store and received excellent help to find hard to find replacement parts... received help from associate who was helping 2 other people at once. All salespeople fully engaged helping customers… KNOWLEDGEABLE and prices are better here, too
Bob N.
The people that work here are so helpful and great customer service. Jeff, the manager, was patient with all my questions and very knowledgeable. Their prices are very reasonable and they have a good selection. I was recommended by a friend to use them and I will continue to give them my business
Maya K.
Mark, Brian, Jeff and the entire staff are the best. They all know how to analyze water and solve issues without overselling unnecessary chemicals. I recently had an issue with my salt generator and they could not have been more patient and helpful and now my pool is perfect again. Don't even think about going anywhere else but to Carlton in TR.
Brian A.
Quick stop for water analysis and had Mark to help me in my needs. Had my analysis done explaining what I needed and what wasn't. Picked it all up 1 shot should be good for the season and I highly recommend this establishment for best service and price in the Tom's river area for all your pool needs
Rick P.
The employees are top shelf. They are well trained and know their stuff. I ALWAYS take my water to Carlton's to be tested. I trust the people here. I met the owner once and he offered to next day a part from his store in PA to the store in Toms River. Now THAT'S service.
Antonio G.
Was at Carlton Pools yesterday and received great service from Jeff! Definitely feels like they take a professional approach, selling what you need and not pushing stuff that you don't. Jeff was extraordinarily helpful!
Bernard R.
